Refund policy

RETURNS POLICY

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, Goods must be unused and returned in their original, sealed packaging and void stickers must not be removed. (This does not affect your statutory rights) If items are received back damaged, or missing items we are entitled to make a charge to cover the cost of this, and thus this may affect the amount credited to you. We aim to process returns within 5 working days of receiving the item back. You’ll also need the receipt or proof of purchase. We do not offer free returns as part of our policy.

To register or notify us on non-receipt of your order, you would need to contact us within 30 days of submitting your order for us to be able to chase the delivery for you or offer a replacement or refund.

If you would like to return your order, please contact us via email info@perfectshinehair.co.uk prior to sending your parcel back. We accept returns on all orders, as long as you notify us within 14 days of receipt that you're wanting to return your order. You then have a further 14 days to physically return the products.

You can always contact us for any return questions at info@perfectshinehair.co.uk.

Damages and issues

If we deliver an item in error or a damaged item, we will cover the cost of returning this to us if required. Please note that we will only cover the cost of standard shipping for this. If you do receive a damaged item, please do not dispose of this without prior written confirmation from us as we may require it returned (at our expense). In the interests of hygiene, we are unable to exchange or refund any grooming, cosmetic or electrical products once the security or hygiene tag/seal has been removed, or if they show signs of use unless the items are faulty. If you have a faulty electrical product you will have to contact the manufacturer from the number on the documents you received in the box along with the product.

Exceptions / non-returnable items

Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on gift cards.

Exchanges

We do not usually allow exchanges of products unless the item you want to exchange is the same price as the product you are swapping it for. You will have to send back the item yourself and once we receive it with a delivery note, we will send out the exchange item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. To request a refund for damaged or missing products, you need to notify us within 30 days of purchase.

If you have not received your order and have reported it missing, we will conduct a full investigation and communicate any results on the investigations we as a company will assess the evidence and come to a final decision on whether a refund will be issued based on evidence provided.

Complaints

If you are not satisfied with the way in which we have handled the return or replacement of any item, we want to hear about this. Our aim is to resolve the matter for you and ask that you please contact our customer service representatives via email at info@perfectshinehair.co.uk.